Small Business/Entrepreneur Training Opportunities
The AAEDC in partnership with the Alexandria Technical & Community College Customized Training Center to present the following small business/entrepreneur training opportunities for residents and business owners of the Alexandria and West Central MN region. Costs of training are partially offset by West Central Initiative.
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2013 Small Business/Entrepreneur Training Opportunities
Unless noted, all classes are from 11:45 - 1:00 pm at ATCC. Click HERE to register online for these and other training opportunities.
Hiring Activity in Alexandria - October 8, 2013
As the economy continues to improve, labor market conditions have improved as well. Attendees will learn details about local demographic trends and projections, local economic trends and projections, wage data, unemployment rate data, and skills mismatches and hiring difficulties. Through this data, come get a comprehensive look at the Alexandria Area economy and how it affects your business. Presented by Cameron Macht, DEED.
At Your Service - October 29, 2013
Are your employees prepared to deliver great service that brings customers back? Can your staff identify and meet
the needs of all your customers? The fact is that anyone who interacts with customers on a daily basis knows that
creating a positive, respectful service experience takes work. This highly acclaimed curriculum was developed by
the University of Minnesota Tourism Center and has been culturally adapted and translated to be used across many
different venues. From combined current research on customer service excellence with cultural awareness, this
training creates an extraordinary multicultural, multi-faceted program for customer service. Your employees will
learn how to establish rapport, build skills to identify and respond to customer needs, and gain the strategies needed
to deliver exceptional service that drives repeat business. Presented by Ryan Pesch.
Time: 11:00 to 2:00
Fee: $20 (includes lunch)
Using Social Media to Get Real Results - November 5, 2013
What is your Social Media game plan? How are you using it to connect with customers? We have heard the hype
about Social Media, but now let's put these tools to work to take your business to the next level. Discover the "in's
and out's" of Social Media tools that work and how to apply them to more targeted areas within our careers. This
workshop will focus on Facebook and LinkedIn and cover the role of Social Media in our lives and careers.
Emphasis will be put on creating a Social Media game plan to maximize productivity online and offline, and how to
utilize the technology available to streamline your career and prioritize your business responsibilities. Presented by
Small Business HR Law - November 19, 2013
Understanding legal decisions and legislation in employment relations is fundamental to the success of your
business. All employers should have written policies and procedures that define what is and is not acceptable
behavior in the workplace. This session is facilitated by Labor and Employment Law Specialist, Tom Jacobson and
will provide guidelines to develop policies, handbooks and procedures that will lead to fair and consistent treatment
in your company. Presented by Attorney Tom Jacobson.
Click HERE to register online for this and other training events.
Small Business Development Center Office Hours at the AAEDC
The West Central Regional Small Business Development Center (SBDC) will be utilizing the AAEDC conference room to hold regional office hours on the third Thursday of each month from 9am to 1pm. SBDC consultants will meet with entrepreneurs and small business owners during this time and provide cost-free, confidential consulting and assistance services. Scheduled appointments are recommended, but walk-ins are welcome.
To schedule an appointment with an SBDC consultant, please contact the AAEDC at (320) 763-4545 or the West Central SBDC at (218) 299-3037. Information on the West Central MN SBDC and their services can be found at www.cord.edu/sbdc. The West Central MN SBDC is located at the Offutt School of Business at Concordia College (Moorhead).